Last Updated: August 4, 2026
This policy applies to purchases made through TruHealthPep.
1. All Sales Final After Shipment
Because product integrity, storage conditions, and chain of custody cannot be verified after an order leaves our fulfillment facility, all sales are final once shipped.
We do not accept returns or exchanges for:
- Buyer’s remorse
- Incorrect products or vial sizes ordered by the customer
- Products that are no longer wanted
- Packages refused or left unclaimed by the customer
- Products affected by improper storage or handling after delivery
2. Order Cancellations
Orders may be canceled only before they have entered processing or fulfillment. Once an order has been processed or shipped, it cannot be canceled.
To request cancellation, contact admin@truhealthpep.com immediately. Cancellation is not guaranteed.
3. Damaged, Missing, or Incorrect Items
Contact us within 5 calendar days of delivery if your order arrives damaged, contains an incorrect item, or is missing an item.
Your message must include:
- Your order number
- A description of the problem
- Clear photographs of the shipping package
- A photograph of the shipping label
- Photographs of the products and packaging materials
Do not discard damaged products, packaging, or shipping materials until the claim has been reviewed.
If the claim is approved, TruHealthPep may provide a replacement, store credit, or refund, depending on the circumstances and product availability.
4. Lost or Delayed Shipments
If tracking shows that an order is delayed or lost in transit, contact us so that we can review the shipment and, when appropriate, open a claim with the carrier or fulfillment provider.
If we cannot ship within the stated or legally required timeframe, we will provide applicable delay, cancellation, and refund options.
5. Refund Processing
Approved refunds will be issued through the original payment method when possible or through another mutually agreed payment method.
Processing times may vary depending on the payment provider. Original shipping charges and payment-network fees may be nonrefundable unless the refund results from an error by TruHealthPep or its fulfillment provider.
6. Unauthorized Returns
Do not mail products to TruHealthPep, a supplier, or a fulfillment provider unless you have received written return authorization and instructions.
Unauthorized returns may not be accepted or refunded.
7. Contact
TruHealthPep
Email: admin@truhealthpep.com